Shipping, Returns & Exchanges

Last updated: November 2, 2026

Shipping

Where we ship

SOLÉN currently ships within Mexico and to the United States.

Order processing

Every SOLÉN piece is prepared and packed by hand in Mexico City. Orders are processed and shipped within 3–5 business days (Monday to Friday, excluding Mexican public holidays). You will receive a confirmation email with your tracking number as soon as your order ships.

Shipping cost and delivery time

Cost: shipping costs are calculated and shown at checkout, before you complete your order.
Delivery time: 5–10 business days after your order ships.

Orders to the United States: duties and taxes

Orders shipped to the United States may be subject to import duties, taxes and customs fees. These charges are not included in the price of the product or the shipping cost, and are the responsibility of the customer. The carrier may collect them before or at the time of delivery.

If a package is refused or returned because these charges were not paid, the original shipping cost, return shipping and any customs fees are non-refundable and will be deducted from any refund.

Holidays and peak seasons

During holidays and peak seasons, delivery times may vary. Please allow around 7–10 business days for your order to arrive during these periods.

Delays

Delivery times are estimates. Delays caused by the carrier, customs or circumstances beyond our control may occasionally occur. If your order has not arrived within the estimated time, please write to us and we will help you track it.

Shipping address

Please make sure your shipping address is complete and correct before placing your order. SOLÉN is not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible; we can update the address only if the order has not shipped yet.

Returns & Exchanges

We want you to love every SOLÉN piece. If something isn't right, you may return or exchange it under the conditions below.

Return and exchange window

You have 10 days from the date your order is delivered to request a return or an exchange.

Condition of items

Many SOLÉN pieces are delivered without hang tags, so we review every returned piece carefully. To be accepted, items must be returned in perfect condition:

Unworn, unwashed and unaltered.
Free of makeup, perfume, deodorant, odors, stains, pet hair or any signs of use.
With any tags, labels and original packaging they arrived with.

Items that do not meet these conditions will not be accepted and will be sent back to you at your expense.

How to request a return or exchange

Email us at contact.solenstudio@gmail.com within 10 days of delivery with your order number, the item(s) you wish to return or exchange, and whether you would like a refund, store credit or a different size.
We will reply with the return address and instructions.
Pack the item(s) securely and ship them back using a trackable shipping service. Items sent without our prior confirmation cannot be accepted.

Return shipping

Return shipping costs are the responsibility of the customer, as are the shipping costs for sending an exchanged item back to you. Original shipping costs are non-refundable. We recommend a trackable service, as SOLÉN cannot be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, you may choose between:

A refund to your original payment method, or
Store credit for the value of the item(s), to use on a future purchase.

Approved refunds are processed within 5–10 business days of receiving the return. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

Exchanges are subject to availability. If the size or piece you would like is no longer available, we will offer you a refund or store credit instead.

Damaged, defective or incorrect items

If your order arrives damaged, defective, incomplete or is not what you ordered, please contact us within 48 hours of delivery with your order number and photos. In these cases SOLÉN will cover the return shipping and send you a replacement, or a full refund if a replacement is not available.